Refund Policy

Understanding Our Refund Policy

Your satisfaction is our priority. If you're not completely happy with your purchase, we offer a straightforward return and refund process to make things easy for you.

Returns

  • Eligibility: Returns are accepted within 30 days of receiving your order.

  • Condition: Items must be unused, in their original packaging, and in resalable condition.

  • Exclusions: Custom-made items or products showing signs of use cannot be returned.

Refund Process

  • Once your return is received and approved, we will issue a refund to your original payment method.

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect due to our mistake.

Defective or Damaged Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. We’ll either replace the item or issue a full refund at no extra cost.

 Exchanges

We do not offer direct exchanges. If you’d like a different item, simply return your original item and place a new order.

How to Return an Item

  1. Contact our customer service at +44    or email us at damascusteel@gmail.com to request a return authorization.

  2. Once approved, you’ll receive detailed return instructions.

  3. Pack the item securely and ship it back following the provided instructions.

What is Our Refund Policy?

Our refund policy is designed to protect your purchase and guarantee satisfaction. If you are not completely happy with your order, you can request a refund within 30 days of receiving the product. This policy applies to all items unless explicitly stated otherwise. It's important to keep the original packaging and the receipt, as these will be required for a successful return process.

How to Process a Refund?

Processing a refund is straightforward, and we aim to make it as easy as possible for you. First, contact our customer service team via email or phone to initiate the return. They will guide you through the necessary steps. You will need to provide your order number and a brief explanation of why you are requesting a refund. Once we receive the returned item, we will inspect it and process the refund to your original payment method.

Why Is a Refund Policy Important?

A clear refund policy is beneficial for both customers and businesses. It builds trust because customers feel secure knowing they can return items if needed. Furthermore, it encourages more people to make purchases because they know their satisfaction is prioritized. Ultimately, a fair refund policy helps maintain a positive relationship between companies and consumers, ensuring a smooth shopping experience.